FAQ

 

What is your shipping policy?

DOMESTIC
Regular Shipping -  $15 per order

Priority Shipping (1-3 Days) -  $30 per order

INTERNATIONAL (Worldwide)

Regular Shipping -  $50 per order

Priority Shipping  -  $60 per order

*Buyers are responsible for any customs and import taxes that may apply.
 SL Dezign is not responsible for delays due to customs.

What is the Processing  Time?

It is the period during which our team makes your Fluffy order.
As our products are all handmade, it requires time to make them and maintain our quality standards.

The processing time is between 10-15 business days.
 

Can I return or exchange an item?

SL Dezign gladly accepts exchanges as long as you contact us within 30 days of delivery.

Ship items back to us within: 45 days of delivery

We do not accept any cancellations and refunds.

Please contact us if you have any issues with your order and we will find a way to make you happy with it.

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.